Privacy Policy

At Friends Arts and Crafts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order
• Contact us through our website
• Subscribe to newsletters or promotional communications
• Submit an enquiry or feedback
• Request information about our products or services

The information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related information
• Account login information
• Any other information you voluntarily provide to us

We may also automatically collect certain non-personal information, such as browser type, device information, IP address, pages visited, and website usage data.

2. How We Use Your Information

The information we collect may be used to:

• Process and fulfil your orders
• Deliver products to you
• Process payments through authorised payment service providers
• Respond to your enquiries and requests
• Provide customer support
• Improve our website, products and services
• Personalise your shopping experience
• Send order confirmations and important service-related communications
• Send promotional or marketing communications where permitted
• Prevent fraudulent or unauthorised transactions
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Friends Arts and Crafts does not knowingly store your complete debit card, credit card, CVV or banking credentials on its own servers. Payment information may be collected and processed securely by the applicable payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website functionality
• Analyse website performance
• Provide relevant content and marketing

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting and technology providers
• Website analytics and marketing service providers
• Customer support service providers
• Government authorities or legal agencies where required by law

Such information will only be shared when reasonably necessary for providing services, completing transactions, protecting our business, or complying with legal obligations.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of such websites before providing them with your personal information.

8. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about new products, offers, promotions, events or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that you may still receive essential communications relating to your orders, account or transactions.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove such information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer required, we may securely delete or anonymise it in accordance with applicable laws.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Raise concerns regarding the handling of your personal information

To exercise any applicable privacy rights, please contact us using the details provided below.

12. Changes to This Privacy Policy

Friends Arts and Crafts may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or applicable laws.

Any updated version will be published on this page with the revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information,