Delivery Information

At Friends Arts and Crafts, we carefully pack every product to ensure it reaches you safely and in excellent condition. Please read the following delivery information before placing your order.

1. Order Processing

Orders are generally processed within 2–5 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive shipping details or tracking information where available.

2. Delivery Time

Estimated delivery time may vary depending on your location and the availability of the product.

• Within India: Approximately 5–10 business days after dispatch
• Remote locations: Delivery may take additional time
• Custom or made-to-order products: Delivery timelines may vary and will be communicated separately

Please note that delivery timelines are estimates and may be affected by weather, public holidays, transportation delays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Free shipping may be available on selected products or orders, subject to applicable terms and conditions.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Please ensure that your shipping address, phone number and other delivery details are accurate and complete at the time of placing your order.

Friends Arts and Crafts will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

Although we make every effort to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

These may include:

• Adverse weather conditions
• Transportation disruptions
• Public holidays
• Courier-related delays
• Incorrect or incomplete delivery information
• Events beyond our reasonable control

If your order is significantly delayed, please contact our customer support team for assistance.

7. Damaged Package

Our products are carefully packed before dispatch. However, if your package appears damaged at the time of delivery, please inspect the product immediately.

Where possible, take clear photographs or videos of the package and product before opening or immediately after opening it, and contact us as soon as possible.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their delivery policies.

Please ensure that someone is available at the provided delivery address to receive the order.

If an order is returned to us because of repeated unsuccessful delivery attempts or an incorrect address, additional shipping charges may apply for re-delivery.

9. International Delivery

International shipping availability may vary depending on the product and destination.

Where international delivery is offered, applicable shipping charges, customs duties, taxes and other import-related costs may be payable by the customer unless otherwise stated.

Customers are responsible for complying with the import regulations applicable in their country.

10. Contact Us

For questions regarding your order or delivery, please contact us: